Knowledge Base

How did my computer become infected?

A computer can become infected many different ways.  There are exploits in popular programs that allow a computer to become infected or hacked.  Free music websites or an improper search term are common ways to become infected.

Are there symptoms of an infection?

Unwanted pop-up windows are the most common symptom of an infection.  Degraded performance is another sign of a possible infection.

What can the Trojan really do to my computer?

It can allow another source to use your computer to distribute viruses, malicious code, steal identities of you or the people in your address book and many more other dangerous cyber crime actions.

I received an email stating an update was ready and a link to the update is that normal practice?

No, that is not normal practice.  When updates are ready, a balloon will appear in the area of your task bar near the time.  Read the screens and when in doubt – don’t do anything.

For more information on these questions and others call Sensible Solutions and Support, LLC (802) 773-9506